How long does a repair usually take?
Most screen, battery and charging-port repairs are done the same day, often within an hour or two while you wait or run errands nearby. If your repair needs a special-order part, we'll quote a realistic timeframe upfront so you're never left guessing.
Do you repair laptops and tablets as well as phones?
Yes. Phones and tablets are what we're best known for, but we spend just as much time on laptops and desktops: failing drives, slow machines that need a clean install, cracked hinges and more.
Can you repair water-damaged devices?
In many cases, yes. Bring it in as soon as you can and don't try to charge it. We'll assess it and tell you honestly whether it's repairable before any work begins.
Will I lose my data during a repair?
Most repairs (screens, batteries, ports, cameras) don't touch your data at all. For anything more involved we'll tell you beforehand, and we always recommend backing up first, just to be safe.
Do I need to book, or can I just walk in?
Walk-ins are welcome. Booking ahead simply means we can have your part ready and start the moment you arrive. Use the "Book an appointment" button and pick a time that suits you.
What happens after I book online?
You'll get a reference number straight away, and we'll contact you by phone or email to confirm the slot. Nothing is final until we've spoken with you.
How can I check on my repair?
Use "Track my repair" on our website. Enter your reference and phone number, or scan the QR code on your receipt, to see your repair's progress at any time.
Is there a warranty on repairs?
Yes. Every repair we carry out is covered by our workmanship and parts warranty. If anything related to the repair goes wrong afterwards, bring it back and we'll put it right at no extra cost.
Do you use original or compatible parts?
For most repairs you can choose between original-quality and compatible-quality parts, with the price difference shown clearly. We'll always explain the trade-offs so you can pick what's right for you.
Will I be charged for work I haven't approved?
Never. Prices on our website are estimates for the most common fault. If a diagnostic turns up something extra, we'll contact you with a revised quote first and only carry on once you've said yes.
How does repair by post work?
Fill in the repair-by-post form with your address and a short description of the issue. We'll send you a prepaid envelope, and once your device arrives we'll keep you updated at every stage until it's back in the post to you.
Do you sell used phones?
Yes. Our shop has used phones that we have tested part by part, wiped and graded A, B or C. Each one comes with a warranty from us, and you can have it delivered or collect it from the shop.
No matching questions. Ask us directly.