Answers to the questions we hear most
How long does a repair usually take?
Most screen, battery and port repairs are done same-day, often within an hour or two while you wait or run errands nearby. Anything needing a special-order part will be quoted with a realistic timeframe upfront — we'll never leave you guessing.
Do I need to book an appointment, or can I just walk in?
Walk-ins are welcome, but booking ahead means we can have your part ready and get started the moment you arrive. Use the "Book an Appointment" button and pick a time that suits you.
What happens after I book online?
You'll get a reference number straight away, and we'll contact you by phone or email to confirm the slot. Nothing is finalised until we've spoken with you.
Is there a warranty on repairs?
Yes — every repair we carry out is covered by our workmanship and parts warranty. If anything related to the repair goes wrong afterwards, bring it back in and we'll take care of it at no extra cost.
Can you repair water-damaged devices?
In many cases, yes. Bring it in as soon as possible and avoid trying to charge it — we'll assess it and let you know honestly whether it's repairable before any work begins.
Do you use original or compatible parts?
For most repairs we offer a choice between original-quality and compatible-quality parts, with the price difference shown clearly. We'll always explain the trade-offs so you can pick what's right for you.
How does repair by post work?
Fill in the repair-by-post form with your address and a short description of the issue. We'll send you a prepaid envelope, and once we receive your device we'll keep you updated at every stage until it's back in the post to you.
Will I lose my data during a repair?
Most repairs (screens, batteries, ports, cameras) don't touch your data at all. For anything more involved, we'll flag it beforehand and always recommend backing up first, just to be safe.
How do refurbished device reservations work?
Reserving a device online doesn't require any payment — it simply holds the device for you. We'll contact you to arrange collection and payment in-store.