Terms & Conditions

1. About These Terms

These terms apply whenever you use our repair, mail-in repair, appointment booking, or refurbished device services at Fone Xcellence ("we", "us", "our"). By booking a repair, sending in a device, or reserving a refurbished device with us, you agree to the terms set out below.

2. Quotes & Diagnostics

Prices shown on our website are estimates based on the most common fault for that repair type. In some cases, a full diagnostic may reveal an additional or different issue — if that happens, we'll always contact you with a revised quote before carrying out any extra work. You're never charged for work you haven't approved.

3. Parts & Warranty

We offer original-quality and compatible-quality parts where applicable, with pricing for each shown clearly before you confirm a repair. All repairs carried out by us are covered by a workmanship and parts warranty. The warranty does not cover damage caused after the repair (for example, further drops, liquid exposure, or unauthorised opening of the device by a third party).

4. Your Data

We recommend backing up your device before any repair. While most repairs don't involve accessing your data, we cannot guarantee data preservation in every case (for example, water damage or motherboard-level repairs), and we accept no liability for data loss. See our Company Policy for details on how we handle any personal data you share with us.

5. Repair by Post

When sending a device to us by post, please ensure it is packaged securely. We recommend using a tracked service. Once received, we'll inspect the device and contact you with a confirmed quote before starting work. Devices are returned by tracked post once the repair is complete and paid for.

6. Uncollected Devices

We'll make reasonable efforts to contact you once your repair is complete. If a device remains uncollected and we're unable to reach you after 90 days, we reserve the right to dispose of or recycle the device to recover storage costs, in line with standard industry practice.

7. Refurbished Devices

Refurbished devices listed on our site can be reserved online at no cost — this simply holds the device pending your visit to the shop, where payment and collection are arranged in person. Reservations do not guarantee final sale until payment is completed in-store. All refurbished devices are inspected before listing and are sold with a description of their condition (for example, cosmetic wear or battery health).

8. Your Consumer Rights

Nothing in these terms affects your statutory rights under the Consumer Rights Act 2015, including your right to goods and services of satisfactory quality, as described, and fit for purpose.

9. Liability

We aim to provide a reliable, professional service at all times. To the fullest extent permitted by law, our liability for any claim relating to a repair or device purchase is limited to the value of that repair or device.

10. Governing Law

These terms are governed by the laws of England and Wales, and any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

This page is a general template and does not constitute legal advice. We'd recommend having it reviewed by a solicitor to make sure it fully fits your business before relying on it.